Week 1–2
Automated replies
One auto-reply per new chat. FAQ chips suggest a first line. Later messages wait for the owner.
A Quezon City café owner still cooking at 8pm cannot reply to “Meron pa ba kayong table?” — the customer books elsewhere.
What you get
- · Away / instant reply for the first message in a new chat
- · FAQ suggestion chips (hours, leftovers, table, pickup) the customer can tap as a first message
- · Handoff copy for later messages in the same thread — typed or chip, those wait for the owner
Sample rule
New conversation, first message (typed or chip) → send hours + pickup window. Later messages wait for the owner — chips do not add a second auto-reply.
Sample reply
Hi! Fix Now Café Demo is open 7am–9pm. Pickup until 8:30pm. Today: cold brew ₱120, ensaymada ₱65, ube crinkle ₱55. For a table of 4+, send TABLE + name + how many — we’ll confirm when we open. We don’t lock a table in chat.
Live Messenger / Instagram / WhatsApp sending is not on in this MVP. Booking confirmations are a template you still send or confirm. The demo below follows the native one-auto-reply-per-new-chat limit; we connect your page later.
Try it on a sample shop
Live demo · does not send to Messenger or WhatsApp
Sample shop: Fix Now Café Demo (Quezon City (Maginhawa-style sample — not a real café)). Customer on the left, shop inbox on the right. One automatic shop reply per conversation — typed or chip. Nothing is billed.
7am–9pm daily · first channel: Messenger
One auto-reply per new chat. FAQ chips suggest a first line. Later messages wait for the owner.
Included in week 1–2 setup (rules + intake). Live Messenger / WhatsApp sending still connects later. Native auto-reply is one message per new chat — not every follow-up they type or tap.
Left is the customer. Right is the shop inbox. Same chat — one auto-reply per new conversation.
Customer view · Messenger
What they type · Fix Now Café Demo
FAQ chips · suggestions for the first reply
Type a first line or tap a chip to see the one auto-reply. Anything else in this chat — typed or chip — waits for the owner.
Owner / staff view · Messenger
What the shop sees · Fix Now Café Demo
Send a first line on the left. You will see Auto-replied or Needs you here — the same inbox after we connect your page.
On Messenger, Instagram, and WhatsApp, the week 1 install uses each platform’s native auto-reply. That sends one automatic message for the first customer line in a new conversation — typed or a chip tap. Later messages in the same thread wait for the owner, including further chip taps. Chips are suggestions for the first line. If Meta’s native chips can still fire extra answers after the greeting, that is not claimed in Starter unless we install it. The Try demo does not send a second auto-reply.
Try a customer chat. Paid setup is how we wire this to your real chats.